stadia Privacy Policy
This page describes what we collect when you use stadia and how we keep that data protected. When you create an account, fund your wallet, place football bets on Liga 1 or Champions League markets, play live blackjack or roulette, spin slot games like Aviator or Sweet Bonanza, or join esports tournaments, you share personal information with us. We treat that information as a responsibility and explain in plain language what we do with it.
Our privacy practices centre on necessity: we collect what's required for account verification, payment processing, fraud prevention, and regulatory compliance. We don't sell your data to third parties for marketing. We don't build profiles to manipulate your behaviour. We do use your information to operate our platform reliably, fulfill your withdrawal requests, respond to support inquiries, and comply with legal obligations in the jurisdictions where we operate.
If you have questions about how we handle your data, how to access or delete information, or how to exercise your privacy rights, reach out to our support team or review the specific sections below. This policy applies to all stadia services—sportsbook, live casino, slots, esports, payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and account management.
What Data We Collect on stadia
Account and identity information
We collect your email address, full name, date of birth, residential address, and phone number when you register. During Know Your Customer (KYC) verification, we request a copy of your government-issued ID and proof of address (utility bill, bank statement, or similar). This information is mandatory for account activation because regulators and payment processors require proof of identity before we can process deposits and withdrawals. We store these documents securely and don't share them beyond our verification and compliance teams unless required by law.
Payment and transaction data
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, e-wallet, we record the amount, method, timestamp, and status. Our payment processor receives your payment details—account numbers, e-wallet identifiers, transaction references—to complete the transfer. We retain transaction history in your stadia account so you can review deposits, withdrawals, and spending. We never store full credit-card numbers or full bank account details in our system; your bank or e-wallet provider handles that separately.
Betting and gaming activity
We log your football bets on Liga 1, Piala Indonesia, Piala AFF, and Champions League markets; your live casino play (blackjack, roulette, baccarat, Dragon Tiger); your slot game sessions (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways); your esports market activity (Mobile Legends, Free Fire, PUBG Mobile); and your card game play. This data includes stakes, outcomes, winnings/losses, and timestamps. We use this information to settle bets, calculate your account balance, detect fraudulent patterns, and fulfill our regulatory obligations.
Device and access information
We collect your IP address, device type, browser version, and login timestamps. This helps us prevent account compromise, detect unusual access patterns, and troubleshoot technical issues. If you access stadia from Jakarta one day and Medan the next, our system may flag this as unusual and prompt additional verification—this protects your account from unauthorized access.
Support and communication data
When you contact our support team via live chat, email, or phone, we record your inquiry, our response, and any attachments you send (screenshots, payment confirmations, ID verification documents). We keep these conversations to resolve your issue and maintain service quality records.
Cookies and tracking
We use cookies to remember your login session, language preference, and betting history so you don't re-enter data on every visit. These are functional cookies necessary to operate stadia. We don't use tracking pixels or analytics cookies that follow you across the internet. If you disable cookies, you'll need to log in more frequently and some features may not work optimally.
- Mandatory data
- Email, name, address, ID—required to open an account and process payments.
- Transaction data
- Deposit/withdrawal records; retained for accounting and regulatory compliance.
- Betting activity
- Logged for settlement, balance calculation, and fraud detection.
- Access logs
- IP, device type, login timestamps; used to detect unauthorized access.
- Functional cookies
- Session, language, preference; necessary for platform operation.
How We Use Your Data on stadia
Core platform operation
We use your data to run stadia—process your bets, settle Liga 1 and Champions League markets, operate live dealer tables, run slot games, execute your deposits and withdrawals, and maintain your account balance. Without collecting and using this information, we cannot provide the service.
Fraud prevention and security
We analyse betting patterns, withdrawal requests, and access logs to detect fraudulent activity. If your account is accessed from an unexpected location during Idul Fitri or Idul Adha when travel is common, we may ask for verification before allowing large withdrawals. This protects both your account and our platform.
Regulatory and legal compliance
We're required by regulators and payment processors to verify user identity, monitor for money laundering, and report suspicious activity in certain cases. Our KYC process, transaction logging, and compliance team exist to meet these obligations. We only share information with authorities if legally compelled.
Customer support
When you ask about a Piala AFF bet settlement, a roulette game outcome, or a withdrawal delay, we review your transaction history and account activity to help resolve your issue quickly.
We collect data because it's necessary to operate stadia fairly and securely. We don't monetize your data by selling it to advertisers or data brokers.
Your Rights and Our Commitments on stadia
Data access and portability
You can request a copy of all personal data we hold about you—your account details, betting history, transaction records, and ID documents. Contact our support team with a data access request, and we'll compile your information and deliver it in a readable format within one business day.
Data correction
If your name, address, or contact information is incorrect in our system, you can update it via your account settings or by contacting support. For sensitive data like your registered ID, we may require verification before making changes.
Account deletion
You can request account closure and data deletion. We'll close your account immediately, refund any balance to your registered payment method, and delete personal data within one business day. We retain transaction records for seven years to comply with financial regulations, but we remove personally identifiable information (name, ID number, address) from active systems.
Complaint and jurisdiction
If you believe we've mishandled your data, contact us first. If we don't resolve your concern, you have the right to escalate through regulatory channels or local authorities in your jurisdiction (Jakarta, Surabaya, Bandung, Medan, or other supported regions).
Third-party processors
Our payment processors (handling DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), hosting providers, and support platforms access your data to operate stadia. These vendors sign data-protection agreements and are bound by strict confidentiality obligations. They can't use your data for their own marketing or sales.
Data retention
We keep account and betting data for as long as your account is active. Transaction records are retained for seven years for regulatory compliance. If you close your account, we delete personal data within one business day but retain transactional records (anonymized) for legal and compliance purposes.
Security practices
We use encryption for data in transit (HTTPS), secure servers for data at rest, and access controls so only authorized staff can view sensitive information. We conduct regular security audits and don't store payment card details ourselves—payment processors handle that. However, no system is completely secure; if you suspect unauthorized access to your account, change your password immediately and contact support.
Cross-border data transfer
Our servers may sit outside your jurisdiction. By using stadia, you acknowledge that your data may be processed and stored internationally. We maintain the same security and privacy standards regardless of server location.
Changes to this policy
We may update this privacy policy as our services evolve or regulatory requirements change. We'll notify you of material changes via email or a prominent notice on our website. Your continued use of stadia after updates means you accept the revised policy.
Contact stadia
If you have privacy questions, want to exercise your data rights, or have concerns about how we handle your information, reach out to our support team via live chat, email, or the contact pageFor formal data requests or complaints, submit your inquiry in writing with your account details and specific request. We aim to respond within one business day.
Our commitment is straightforward: we collect only what's necessary to operate stadia, we protect your data with industry-standard security, we don't sell your information, and we respect your rights to access, correct, and delete your data. This policy applies across all our services—football markets, live casino, slots, esports, and payments—and across all supported jurisdictions where we operate.